Table of Contents
- How many numbers do I need?
General Platform Questions
- Calls and Web Sessions are limited to the last 2000 active. Where can I find the information for calls and sessions 2000+?
Glossary of Terms
How is Traaqr different from other call tracking platforms?
Traaqr is the first fully-automated platform to track online to offline sales activities with the same precision as e-commerce transactions. In other words, we track the entire buyer journey--even as they change platforms--making our data the most granular available in the call tracking industry. Traaqr then uses this data to improve advertising ROI through machine learning & artificial intelligence, automatically communicating your sales back to your ad platforms, making them smarter.
What plan is right for me?
That depends on a few factors, including how many sites you're managing, traffic volume to those sites, how many calls your team receives, and how many minutes your team is clocking on the phone each month.
As a place to start, we recommend completing this spreadsheet to calculate how many phone numbers you'll need.
From there, the right plan for your team will come down to how much web and phone traffic you receive and whether or not you're managing multiple sites. Let's break it down plan by plan.
Lite: our starting point plan is perfect for most small to medium businesses that have a single site they are managing. At just $39/month, this plan includes 10 number credits and 500 minute credits.
Pro: the next step up is our Pro plan. With 20 number credits, 2500 minute credits and the ability to manage multiple sites under one group, this plan is designed for serial entrepreneurs with multiple company websites to manage, parent companies, or a group or person overseeing the digital presence for multiple businesses.
Costing $139/month, this plan is also a better value for sites that experience a high call volume each month. Even if the business only has one website, the Pro plan is a better fit if you need 20+ phone numbers and are clocking anything over 2000 minutes per month.
Elite: including 200 number credits and 25,000 minute credits, the Elite plan delivers a lot of bang for the buck. This plan, which is a group account, is great for in-house marketing teams working for a parent company with several subsidiaries. It is also ideal for agencies that have clients who experience high call, and with multiple billing options, agencies can seamlessly bill their clients directly for use of Traaqr.
At $999/month, there are a few scenarios that would make the Elite plan the best value for your team. For example, if you need 50+ phone numbers and are taking over 15,700 minutes of phone calls per month, Elite is the way to go. If you only need 20 phone credits but experience over 17,200 minutes in phone calls per month, go with the Elite plan. And as a final example, if you need 200 number credits and are clocking anything over 8200 minutes per month, Elite is your most valuable option.
Agency: this plan was designed with (surprise surprise!) agencies in mind. If you'd like to resell a white-labeled version of Traaaqr to your customers or if you're working with clients that have multiple websites that you manage, the structure of our Agency plan is tailor-made for you.
Our Agency plan also provides more versatility when it comes to pricing and billing options. We can customize your plan to fit you and your clients' needs. If you're interested in learning more, we'd love to set up a demo for your team!
How many numbers do I need?
You can use this handy spreadsheet to calculate your answer!
What is a Group Account?
A Group Account simply means that you can add multiple websites that you'd like to track to a Group. Our Pro, Elite, and Agency accounts are all Group Accounts. Our Lite Plan, in comparison, is designed for groups that have one website to track.
Group Accounts are great, for example, for an agency that has multiple clients, each with their own website that needs call tracking. It's also great for serial entrepreneurs who have multiple companies, each with their own website that needs call tracking.
How do the phone number and minute credits work?
When you sign up for a Traaqr plan, your plan includes a certain number of phone number credits and minute credits (specifics outlined below). Local phone numbers and minutes use 1 credit per unit used. Toll-free phone number and minutes use 2 credits per unit used.
Traaqr Lite: includes 10 phone number credits and 500 minute credits. Additional phone number credits are $3. Extra minute credits are $.05.
Traaqr Pro: includes 20 phone number credits and 2500 minute credits. Additional phone number credits are $2.50. Extra minute credits are $.05.
Traaqr Elite: includes 200 phone number credits and 25,000 minute credits. Additional phone number credits are $2. Extra minute credits are $.05.
How do I upgrade my account?
Please contact Traaqr Support to upgrade your account.
How do I delete my account?
Please contact Traaqr Support to delete your account.
How do I delete numbers?
Please contact Traaqr Support if you need to delete certain phone numbers.
How do I add more minutes or numbers to my account?
Within the Traaqr menu on the left, click Phone Numbers. From there, you will see a large + in the upper righthand corner. By clicking this you will be led to an Add Numbers page. If you have already used your account allotment, you can purchase more numbers by inputting Quantity of numbers to purchase, selecting if you’d like them to be toll-free or from a particular area code. When you’re all set, click Purchase Numbers and new numbers will be added to your account.
I want to switch all of my phone numbers to local numbers. How do I do that?
Please contact Traaqr Support to update your phone numbers.
How do I add new users to the platform?
Within the Traaqr menu on the left, click Admin Settings. In the new drop-down menu that appears under Admin Settings, click User Management. From here, select Invite Users in the upper right corner. Enter their email address and select role status. Click Send Invite.
Still have questions about adding users? Check out our Guide to User Roles.
How do I delete or edit Traaqr users?
This option is only available to Master Users or Admin Users.
Within the Traaqr menu on the left, click Admin Settings. In the new drop-down menu that appears under Admin Settings, click User Management. For all users at an equal or lesser level than your user role, you will see three dots next to their role. Click these three little dots and a menu will appear that gives you an option to Edit or Delete User. By selecting Edit, you can change that user's role. By selecting Delete User, you will be asked to click Delete User to verify that they should be removed from the platform.
How do I add sites to a group?
Log in to your Traaqr account. If you have a Pro or Elite account, you will see the name of your group's account in the upper-right corner. Please click here, and you'll see a drop-down menu appear. Click "+ Add New Site." Complete the fields to create your new site.
If you have an Agency account, you will see the name of your Group 1 in the upper left-hand corner. Click the Group 1 drop-down menu and select the group you'd like to add a site. You will see a list of sites in that group to the right. At the bottom, click "+ Create New Site" to add your new site. Complete the fields to create your new site.
How do I delete sites from a group?
Log in to your Traaqr account. In the upper righthand corner, select the site that you would like to delete. Go to Site Settings, and in the upper righthand corner, you'll see a "Delete Site" button. Click here and then click "Delete Site" in the popup window that appears.
How do I add a new group?
In your Traaqr account, you will see the name of your Group 1 in the upper left-hand corner. Click the Group 1. You will see a list of your groups on the left side of the drop-down menu that appears. At the bottom, click "+ Create New Group" to name your new group, and you are all set!
How do I delete a group?
In your Traaqr account, make sure you are on the group page that you would like to delete. Then within the Admin Settings menu, select Group Settings. In the upper righthand corner, you will see a button that says "Delete Group." Click here and then click "Delete Group" in the popup window that appears.
General Platform Questions
Is it possible to forward calls to more than one number? If not, how does that work for a sales team?
We do not currently forward to more than one phone number, but we are planning to add that as a feature soon.
In addition to forwarding calls to a phone number, Traaqr can also forward calls to a SIP URL. We have customers who then use a call routing integration to direct calls to sales or support representatives who are available to help.
Calls and Web Sessions are limited to the last 2000 active. Where is the information for 2000+ accessible?
All of this information is stored in a secure database. We are more than happy to put together a report for you that provides a deeper history of your data. Please just contact your Customer Success Manager or Traaqr Support with your request.
Where can I find the embed code?
Within the Traaqr menu on the left, click Admin Settings. In the new drop-down menu that appears under Admin Settings, click Site Settings. In Settings, there are two tabs--Settings and Embed Code. Click Embed Code, which is off to the right. Here, you're able to Copy Embed Code.
How do I set up payment?
You will be asked to enter payment information when you sign up for your Traaqr account. If you need to update your payment information at some point down the line though, follow these steps.
Within the Traaqr menu on the left, click Admin Settings. In the new drop-down menu that appears under Admin Settings, you may see several Billing headlines depending on your membership level. If you have a Lite plan, select Site Billing. If you have a Pro or Elite Plan, select Group Billing. If you have an Agency Plan, select Agency Billing.
When you've selected the correct page, you will see Payment Method on the right side. Here, you can update your credit card or debit card information and then click Update Payment Method.
When can I expect Traaqr to bill my account?
We run billing on the 2nd of every month.
Glossary of Terms
What are Channel Numbers?
Channel Numbers are the phone numbers you've used/assigned to specific marketing campaigns. For example, if you have a phone number on a billboard, on a printed marketing material, or if there are phone numbers that you've used in past digital campaigns that you'd like to continue tracking, you can establish each of these as Channel Numbers.
Any number that is not listed as a channel number will be used for Dynamic Number Insertion, also referred to as number swapping.
What is a Standard Channel Type?
A Standard Channel Type denotes that the phone number was used in an ad campaign that fell outside the reach of Traaqr's ad platform integrations. For example, the number could have been used in a print campaign, in a radio campaign, or on a digital ad platform that does not currently have a Traaqr integration.
What is a SIP URL?
A SIP URL (technically standing for Session Initiation Protocol Uniform Resource Locator) is a multimedia protocol that addresses a specific telephone extension on a voice over IP (VOIP) system. In other words, by using a SIP URL, Traaqr can forward incoming calls to a VOIP system's URL. This enables Traaqr customers to then use their own telephony to distribute calls amongst their sales or support teams, for instance.
What is a pre-call whisper tone?
The pre-call whisper tone is the message that plays when you call a number that has set up a call whisper. It can be programmed to be many things, but often times it's used to play a dialing menu ("Please dial your party's extension now, or press 1 for Sales, 2 for Customer Support...") It is also often used to simply play a message letting the caller know the business' office hours and/or that they are currently helping another customer and will get to your call as soon as possible.